We are able to port must Phone Numbers from another network so they can be used with our services. Below are the costs of porting.
| wdt_ID | Porting Service | Notes | Fee |
|---|---|---|---|
| 1 | Acceptance > Porting Charge Single Line | No associated Numbers | £15.00 (One Off Fee) |
| 2 | Acceptance > Porting Charge Multi Line | £15.00 per number capped at £60.00 | |
| 3 | Rejection | £15.00 per rejection | |
| 4 | Order Time Out | £15.00 (One Off) | |
| 5 | Order Cancel | £15.00 (One Off) | |
| 6 | Order Date Change | £30.00 One Off |
Example 1
You submit a port on 01/02/2019 for a Multi-Line with 10 numbers.
On 06/02/2019 LCP Accepts the port. The total cost of port is £60.00
Example 2
You submit a port on 01/02/2019 for a Multi-Line with 10 numbers.
On 06/02/2019 LCP Rejects the port due to incorrect postcode. – You will be sent a invoice for £15.00
On 06/02/2019 we resubmit the port back to the LCP and is then accepted, you will be sent a invoice for £60.00
The total cost of port is £75.00
Example 3
You submit a port on 01/02/2019 for a Multi-Line with 10 numbers.
On 06/02/2019 LCP Rejects the port due to incorrect postcode. – You will be sent a invoice for £15.00
On the 06/02/2019, you cancel the port order. – You will be sent a invoice for £15.00
The total cost of port is £30.00
Porting Form can be downloaded here You can replace the Logo and references to I.T Communications and insert your own. However all other text and fields MUST remain.
Please also ensure when sending porting request that you always send the completed form to porting@it-communicationsltd.co.uk – Number ports are time sensitive and are given higher priority then standard non-crucial support tickets. if you send the form to support@it-communicationsltd.co.uk the priority will not automatically be set and may cause delays or even port request timeouts.
Export of a number to another network (Export away from our network)
The provision of this service (export of a telephone number on our network to another Public Electronic Communications Network where the losing partner is not also the Original Range Holder) is £20 per number successfully exported.
To port your existing telephone numbers, you will need to fully complete our porting form which can be downloaded by clicking here.
Once fully completed, return the porting form to porting@it-communicationsltd.co.uk
We will then review the form to ensure all is completed correctly and confirm we are processing the port order.
You will receive an update from us once we have a response from your current provider.
End users wishing to port their numbers to another provider, will first need to contact their new provider and request the porting of the numbers.
The Wholesale Customer acknowledges and accepts that Number Portability is provided for the benefit of the End User.
Wholesale Ports (where the Wholesale Customer is remaining in the supply chain to the End User) are expressly prohibited. Where such port is approved. There will be a fee of £15.00 per number.