support@it-communicationsltd.co.uk
03300 250 250 | 03300 978 474
Menu

Home

Off-Network Contact Number

If we have a network issue which prevents you from calling us, you can now reach us via 03300 978 474.
Whilst the off-network phone number will always route to our Call Centre 24/7 365. The purpose of the call centre is they will know about any network issues. Advise you of our Off-Network status page (if you are not already aware)  and if required the call centre can reach us via Mobile, Teams and VoIP.

Ticket Escalations

Should you need to escalate a ticket. Please follow the below contacts methods.

  1. Open a Live Chat Session, All staff will be alerted.

Open Live ChatOr

  2. Escalation Contact (Via Microsoft Teams)
dave@it-communicationsltd.co.uk This email address accepts Phone Calls and Live Teams Chats.

Internet Availability Checker

Check availability

Postcode Checker v1.8.0
Latest News

New Soft-Switch PBX Pricing Structure

For many years, the structure between Wholesale and Retail offering has not been aligned. This makes it very difficult for...
August 30, 2023
0

Changes to Ofcom CLI rules

Ofcom have announced changes to the General Conditions and supporting guidance to improve the accuracy of the CLI data. Rules...
November 15, 2022
0

Wholesale Pricing Review

As many of you know, we have always had a policy that any price changes to services would only affect...
April 22, 2022
0

Ofcom publishes statement on the future of telephone numbers

On Friday, Ofcom published its statement on the future of telephone numbers. Having previously consulted on the matter, the regulator...
March 15, 2022
0

IPv6 – Latest Developments – Real Benefit to 3CX Users

With RIPE now out of IPv4, IPv6 is getting deployed by more providers and businesses around the world. Many running...
January 10, 2022
0

EECC changes coming up in December

In December, Ofcom published their final statement detailing the plan for implementing the new European Electronic Communications Code. We now...
November 4, 2021
0

Reminder About Recycling Ported Numbers

We are aware of a situation that can occur whereby a range is imported for an end user, but then...
June 18, 2021
0

** VODAFONE ORIGINATION PRICING **

Vodafone UK have decided to bill calls terminated to or on their network based upon where the call originates from,...
May 13, 2021
0

Openreach All IP Programme “stop sell” update

Openreach have today published an updated list of “stop sell” exchanges, where Openreach expect to have coverage of at least...
May 6, 2021
0

Switzerland Phone Numbers Withdrawn

The Swiss National Regulatory Authority has revised its policy on International operators such as I.T Communications. I.T Communications will no...
May 4, 2021
0